Terms of Service
Please read these Terms and Conditions carefully before using the services provided by Bullvers Pte Ltd, a company incorporated under the laws of Singapore. These terms set forth the legally binding terms and conditions for your use of Our Services.
SECTION 1.1 - INFORMATION ABOUT US
Bullvers.com is a website operated by Bullvers Pte Ltd. We are a registered company in Singapore under the Business Registration Number 202432340E.
SECTION 1.2 - SERVICING COUNTRY / YOUR ORDERS
SERVICE COUNTRY
1.2 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.
1.2.1 By Placing an order through our communicated channels, you warrant that:
1.2.2 You are legally capable of entering into binding contracts;
1.2.3 You are a resident of the Serviced Country.
SECTION 1.3 - CONTRACT CONFIRMATION
1.3.1 After placing an inquiry booking, the client will receive an e-mail from us acknowledging that we have received your booking. Please note that this does not mean that your booking has been accepted. Your booking constitutes an offer to us to book a service. All telephone and email bookings are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the service to you.
1.3.2 Subjected to availability, services required may be replaced with alternatives subjected to a verbal or written confirmation with the client. For services that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded the amount paid.
SECTION 2 - TERMS OF USAGE
You agree, represent, and warrant:
(2.1.1) That all the information and details provided by you to us in your registration, updates, and communication, either through the Applications or other means are true, accurate, complete and up-to-date in all respects and at all times;
(2.1.2) That the client is responsible for ensuring that the delivery item is securely, properly, and sufficiently packed, labeled, and/or prepared in a case, wrapper, or container suitable for the item's nature and weight. The packaging must be such that no part of the item can be removed without breaking a seal, tearing the wrapper, or forcing apart two adhesive surfaces. Bullvers Pte Ltd. shall not be liable for any loss, damage, or claims arising from insufficient, improper, or insecure packing done by the client. In the event that Bullvers Pte Ltd. deems the client-provided packaging unsuitable for transportation, the client agrees to re-pack the item in a suitable manner as directed by Bullvers Pte Ltd. Any liability for damage, loss, or claims due to insufficient or improper packaging remains solely with the client.
(2.1.3) That if the client opts for Bullvers Pte Ltd. to provide wrapping and packaging services, the client must inspect and approve the appearance and condition of the packaging before delivery. Once the packaging is approved by the client, Bullvers Pte Ltd. will not be held liable for any loss, damage, or claims related to the packing and wrapping, including but not limited to damage during transit or storage. By accepting our packaging service, the client acknowledges that any risk of loss or damage after approval lies entirely with the client, and Bullvers Pte Ltd. bears no further responsibility for the condition or security of the package after client approval.
(2.1.4) That the delivery item must be securely packed in a durable and sturdy case or container that provides adequate protection against damage during transit. The item should be enclosed or cushioned with appropriate protective materials inside the case or container. For items of a fragile nature, the package must be clearly labeled with "FRAGILE" both on the delivery request and prominently on the packaging.
(2.1.5) That all the information and details provided by you to us in your orders, either through the email or other means are true, accurate and complete in all respects and at all times. You agree to compensate us for all additional Charges incurred in the event when information and details related to your orders are inaccurate or incomplete;
(2.1.6) That all information provided by you to us on the delivery addresses and instructions, must be accurate, complete, and up to date at all times. In the event of incorrect, incomplete, or updated addresses provided by the client, Bullvers Pte Ltd. will not be liable for any delays, losses, or issues that arise. The client agrees to compensate Bullvers Pte Ltd for any additional charges incurred due to inaccurate or incomplete information.
(2.1.7) To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation;
(2.1.8) To provide us with whatever proof of identity we may reasonably request;
(2.1.9) To treat our Delivery Team with respect and not to cause damage to their assets or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst they are providing services to you; and
(2.1.10) To compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
(2.1.11) We reserve the right to suspend, restrict or terminate your access to our Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse our Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.
SECTION 3 - PAYMENT
(3.1.1) Payment for services or goods must be made immediately upon receipt. You agree to make payment using one of the accepted methods: PayNow, PayLah!, bank transfer to our corporate account, or cash payment. No online payments via e-commerce gateways are permitted. Once payment is made, it is considered final and non-refundable unless otherwise determined by us. All charges will include applicable taxes where required by law. Failure to make immediate payment upon receiving the goods will result in additional charges, and we reserve the right to take further action to recover any outstanding amounts.
(3.1.2) We reserve the right to establish, remove, and/or revise charges for any or all services at any time at our sole discretion.
(3.1.3) You acknowledge and agree that additional charges, including administrative costs and/or costs related to any immediate point-to-point transport service, will apply in the event that the information provided in your order is inaccurate or incomplete, or if the recipient refuses to accept the delivery. Each order will only be attempted once, and any re-attempt or changes to the delivery details will incur additional charges.
(3.1.4) You acknowledge that charges applicable in certain geographical areas may increase during periods of high demand. We will make reasonable efforts to inform you of any such additional charges, but you will be responsible for all charges incurred under your account, regardless of your awareness or the amounts thereof.
(3.1.5) From time to time, we may provide promotional offers or discounts to certain users. These offers or discounts may result in different amounts being charged for the same or similar services. You agree that such offers or discounts, unless extended to you, will have no impact on the charges applicable to your use of the services.
(3.1.6) All cancellations & rescheduling should be done 24 hours prior to your move or delivery. No refunds will be given if cancelled after the 24 hour period. Rescheduling is only permitted once per transaction. No refunds will be given if the order is rescheduled and subsequently canceled. In the event of cancellation or if our delivery team is unable to pick up the order due to inaccurate details provided or the unavailability of the sender, a cancellation fee of 50% of the total service charge will apply. This fee is intended to compensate for the resources allocated to your request.
(3.1.7) We do not designate any portion of your payment as a tip or gratuity for our delivery team. While you are free to provide additional payment as a gratuity, there is no obligation to do so. After receiving services, you will have the opportunity to rate your experience and provide feedback.
SECTION 4 - LIMITATIONS
4.1 Impractical Operations
4.1.2 Nothing in these terms and conditions shall obligate Bullvers Pte Ltd to perform pick-up or delivery services at any location where, through no fault or neglect of Bullvers Pte Ltd, it is impracticable to operate vehicles due to the following circumstances:
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The condition of roads, streets, driveways, or alleys;
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Inadequate loading or unloading facilities; or
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Riots, Acts of God, public disturbances, legal restrictions, strikes, labor unrest, the presence of violence, or any other situation that reasonably poses a danger to person or property.
4.1.3 Transport and Goods Limitations
4.1.4 The following items and activities are strictly prohibited for transportation by Bullvers Pte Ltd:
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Absolutely NO transportation of any person in the cargo compartment under any circumstances.
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Absolutely NO transportation of animals in the cargo compartment under any circumstances.
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Items of extraordinary or irreplaceable value are prohibited from being moved by Bullvers Pte Ltd.
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NO hazardous materials, including but not limited to: explosives, gases, flammable liquids, flammable solids, poisonous or infectious substances, radioactive materials, or corrosives.
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NO firearms, ammunition, or other explosive materials.
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NO illegal goods.
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Bullvers Pte Ltd does not offer services to transport jewelry, works of art, currency, documents, items of unusual value, or rare metals unless otherwise agreed upon by a prior written contract.
4.1.5 Bullvers Pte Ltd reserves the right to refuse the transportation of any shipment that exceeds the weight limit set by the Land Transport Authority (LTA) and Singapore Traffic Police (TP) or occupies more than the full visible capacity of the vehicle provided, even if the vehicle may technically be capable of carrying the excess load. The size and capacity of the vehicle must correspond with the booking details confirmed prior to the pick-up date.
SECTION 5 – PICKUP / DELIVERY / WAITING TIME / CANCELLATION
5.1 Pick-Up and Delivery Times
5.1.1 Pick-ups and deliveries shall be made between 09:30am and 8:30pm local time unless a special arrangement has been mutually agreed upon for times outside of this window. If a client requests delivery outside of the stipulated hours, a late-night fee will apply;
> $20 late night fee (8:30pm - 12am)
> $30 late night fee (12am - 6am)
Bullvers Pte Ltd shall not be held liable for late deliveries or missed appointments due to circumstances beyond our control, including but not limited to weather conditions, traffic delays, store loading and waiting times, specific customer requests, or other unforeseen barriers to loading or unloading.
5.2 Pick-Up & Delivery Service
5.2.1 The rates provided include one pick-up and one delivery at all points within the applicable cities, towns, villages, or other specified locations. Should additional pick-up or delivery points be required, a special request must be made, and any applicable additional charges must be agreed upon prior to the service.
5.3 Waiting Time
5.3.1 Bullvers Pte Ltd allows a waiting time of 15 (fifteen) minutes for the client to arrive at the designated location(s). The waiting time begins from the moment our team arrives or from the requested waiting time prior to loading or unloading, whichever is later.
5.4 Cancellations
5.4.1 All cancellations and rescheduling must be made at least 24 hours before the scheduled move or delivery. No refunds will be provided for cancellations made within 24 hours of the scheduled time. Rescheduling is permitted only once per transaction.
SECTION 6 - ACCESSORIAL CHARGES
6.1 Accessorial Charges
6.1.1 In addition to the base rate and any additional services requested for a booking, unless otherwise agreed upon in writing, the following accessorial charges will apply. These charges will be reflected in the amended booking details and receipt upon request by the customer.
6.2 Staircase Carry Charges
6.2.1 An additional fee starting at $20 per level per item will be applied for carrying items up or down stairs. Bullvers Pte Ltd reserves the right to refuse staircase carry services if an item is deemed too heavy or otherwise impractical to move via staircase. The fee may be increased for heavy or bulky items that require additional manpower.
6.3 Lift Padding Charges
6.3.1 An additional charge of $30 will apply for the installation of lift padding at any location. Lift padding must be provided by the management of the Management Corporation Strata Title (MCST) and will not be supplied by Bullvers Pte Ltd.
Bullvers Pte Ltd will not be responsible for any fees associated with renting or purchasing lift padding from the Management Corporation Strata Title (MCST).
SECTION 7 - DISCLAIMERS, DAMAGES, CLAIMS, LOST OF GOODS, AND LIMITATION OF LIABILITY AND INDEMNITY
7.1 Liability for Damage
7.1.1 Bullvers Pte Ltd will only be liable for damage to items that are directly caused by items being "Dropped" by our workers during the provision of our services. Bullvers Pte Ltd reserves the right to determine the eligibility of claims related to items that are deemed "Dropped."
7.1.2 Except for damage caused by items being "Dropped" by our workers, Bullvers Pte Ltd shall not be liable for any costs, expenses, damages, liabilities, or injuries arising from or in connection with the services provided. This limitation does not exclude liability for negligence by Bullvers Pte Ltd or for death or personal injury resulting from such negligence.
7.2 Exclusions
7.2.1 Bullvers Pte Ltd is not liable for any damage to compressed wood or items of a similar nature.
7.3 Condition of Furniture
7.3.1 Bullvers Pte Ltd will not be held liable for damages incurred during the assembly or handling of any furniture that is deemed to be too old, rounded, or structurally unstable. Prior to commencing any assembly, our team will inform the customer if the furniture is not in a suitable condition. Once this has been explained to the customer, Bullvers Pte Ltd accepts no further responsibility for any damages or issues arising from handling the item.
7.3.1 The customer acknowledges that the final decision regarding the condition of the furniture and the potential risks involved rests with Bullvers Pte Ltd's professional team. Any agreement to proceed with the assembly will be at the customer’s own risk, and no liability will be accepted by Bullvers Pte Ltd once the risks have been communicated.
7.4 Right of Rejection
7.4.1 Bullvers Pte Ltd reserves the right to refuse delivery or handling of any item that is considered too heavy, unsafe, or impractical for our team to manage. In such instances, the decision of the delivery team will be final.
7.4.2 In cases where delivery or assembly is refused due to safety concerns or the item’s unsuitability, Bullvers Pte Ltd will not issue a refund for the services booked. The customer is responsible for ensuring that all items are within safe and reasonable weight and condition prior to the scheduled delivery or assembly.
7.5 Claim Submission Timeframe
7.5.1 Claims must be filed within 24 hours after the delivery has been completed. Failure to do so will result in Bullvers Pte Ltd having no liability whatsoever.
7.6 Claim Limits
7.6.1 Claims are limited to one per delivery booking. The settlement of such claims will be considered full and final for all losses or damages related to that booking.
7.7 Claim Submission Procedure
7.7.1 All damage claims must be submitted in writing via email to support@bullvers.sg, including the delivery booking ID, customer contact information, and any supporting documents requested by Bullvers Pte Ltd.
7.8 Compensation Limits
7.8.1 Compensation for damage will be limited to either $1.00 Singapore Dollar per kilogram of the delivery item or the cost of the delivery booking, whichever is lower.
7.9 Damage Assessment
7.9.1 In the case of damage, compensation will be based on Bullvers Pte Ltd’s assessment of the extent of the damage. However, the amount of compensation will not exceed the limits specified by Bullvers Pte Ltd.
7.10 Lost of Goods
7.10.1 Bullvers Pte Ltd shall not be held liable for any missing items after our movers have departed from your premises. It is the client's responsibility to thoroughly inspect and verify that all belongings are accounted for before the movers leave the premises.
7.11 Limitation of Liability
7.11.1 Bullvers Pte Ltd’s liability is strictly limited to direct loss only. All other types of loss or damage, including but not limited to loss of profits, income, interest, future business, or revenue resulting from loss of use, are excluded. This applies even if such risks were brought to Bullvers Pte Ltd’s attention before or after acceptance of the delivery request. The user is responsible for insuring against any risks associated with the delivery.
7.12 Disclaimer and Limitation of Liability
7.12.1 The services are provided on an "as is" and "as available" basis. Bullvers Pte Ltd disclaims all representations and warranties, whether express, implied, or statutory, not expressly set out in these terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Bullvers Pte Ltd makes no representations regarding the reliability, timeliness, quality, suitability, or availability of the services or any services requested through the use of the services, or that the services will be uninterrupted or error-free.
7.12.2 Bullvers Pte Ltd shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, data, or property, arising from or related to any use of the services, even if Bullvers Pte Ltd has been advised of the possibility of such damages. Bullvers Pte Ltd shall not be liable for any damages, liabilities, or losses arising from:
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Your use of or reliance on the services or your inability to access or use the services;
7.12.3 Bullvers Pte Ltd shall not be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to:
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Incomplete or inaccurate delivery instructions and insufficient packing provided by the user;
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Misalignment, wear and tear, heat, mold, rot, discoloration, degeneration, explosion, ignition, or the hazardous, perishable, or fragile nature of the delivery item's contents;
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Acts of God, such as weather conditions, floods, earthquakes, work stoppages, strikes, industrial disputes, wars, government actions, accidents, traffic obstructions, mechanical breakdowns, or other events;
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Actions or omissions of any party other than Bullvers Pte Ltd, including you, the named addressee, or any government official or statutory body.
7.12.4 Bullvers Pte Ltd shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, income, interest, future business, or anticipated savings, even if the risk of such loss was communicated to Bullvers Pte Ltd before or after the acceptance of the delivery item.
SECTION 8 - EMPLOYEES & NON-SOLICITATION
8.1 Non-Solicitation of Employees: The Client agrees not to solicit, entice away, or attempt to employ any employee, consultant, or subcontractor of Bullvers Pte Ltd without the prior written consent of Bullvers Pte Ltd. This restriction shall apply from the Commencement Date of this Agreement until twelve (12) months after its termination.
8.2 Communication with Employees: The Client acknowledges that all communications and interactions must be conducted through Bullvers Pte Ltd. The Client is prohibited from contacting Bullvers Pte Ltd's employees, part-time staff, or delivery personnel directly. All inquiries and communications should be directed through the designated business channels provided by Bullvers Pte Ltd.
SECTION 9 - ENTIRE AGREEMENT AND AMENDMENTS
9.1 Entire Agreement: These Terms and Conditions, along with any documents expressly referenced herein, constitute the entire agreement between Bullvers Pte Ltd and the Client regarding the subject matter of any Contract. They supersede any prior agreements, understandings, or arrangements, whether oral or written, between the parties.
9.2 No Reliance on Representations: Each party acknowledges that, in entering into a Contract, they have not relied on any representations, undertakings, or promises made by the other party, except as explicitly stated in these Terms and Conditions. No implications can be drawn from statements made during negotiations prior to the Contract, other than what is expressly outlined in these Terms and Conditions.
9.3 Remedies for Misstatements: Neither party shall have any remedy concerning any untrue statement made by the other party before the date of the Contract, unless such statement was made fraudulently. The sole remedy for any breach will be as provided in these Terms and Conditions.
9.4 Right to Amend: Bullvers Pte Ltd reserves the right to revise and amend these Terms and Conditions as necessary.
9.5 Applicable Terms: The Client will be subject to the Terms and Conditions in effect at the time of booking a service with Bullvers Pte Ltd. Changes to these Terms and Conditions will apply as required by law or governmental authority, or if the Client is notified of such changes before receiving the Booking Confirmation. If notified of changes, the Client is deemed to accept the revised Terms and Conditions unless they notify Bullvers Pte Ltd otherwise within seven working days of receiving the services.
SECTION 10 - GOVERNING LAW & JURISDICTION
10.1 These Terms shall be governed by and construed in accordance with the laws of Singapore. Both you and us agree to submit to the exclusive jurisdiction of the courts of Singapore as regards any dispute or matter arising under these Terms.